Interworky: Streamline Customer Support with AI Automation

Frequently Asked Questions about Interworky

What is Interworky?

Interworky is an AI platform designed to improve customer support through automation. Its main feature is Carla, an AI agent that understands customer intentions and helps answer questions or direct inquiries. Carla can communicate via voice or chat, making it useful on phones, websites, or mobile apps. It handles routine tasks such as booking appointments, responding to common questions, and supporting multiple languages. When questions are complex, Carla can escalate issues to human agents with all necessary context.

The platform is built with security in mind. It supports secure login with SSO or SAML and is HIPAA-ready for healthcare environments. Deployment involves integrating Carla into your existing systems using SDKs or APIs. After integration, staff receive training to manage and monitor the system. The setup process is straightforward and designed to minimize disruption.

Interworky offers features such as multi-channel support, intent recognition, language detection, real-time analytics, and data residency controls. These features help businesses provide 24/7 support, improve customer engagement, and reduce operational costs by automating routine inquiries and support tasks. The tool can analyze support data to gain insights and improve service quality.

Pricing depends on volume and integration needs, and interested users can contact Interworky for a customized quote or request a demo. The platform is suitable for various industries and business sizes, aiming to make support interactions more efficient and satisfying for customers.

Common use cases include automating customer inquiries, routing support requests efficiently, increasing support availability, reducing costs, and enhancing customer engagement. It replaces traditional support methods such as call centers, static web forms, and basic chatbots with a modern, AI-driven solution.

Overall, Interworky helps organizations provide better customer service through automation, reducing manual workload and increasing satisfaction. It is especially helpful for teams looking to modernize their support channels while maintaining high security and compliance standards.

Key Features:

Who should be using Interworky?

AI Tools such as Interworky is most suitable for Customer Service Manager, Business Owner, Technical Support Specialist, Product Manager & Customer Support Agent.

What type of AI Tool Interworky is categorised as?

What AI Can Do Today categorised Interworky under:

How can Interworky AI Tool help me?

This AI tool is mainly made to customer support automation. Also, Interworky can handle automate inquiries, route calls, schedule appointments, respond in multiple languages & analyze support data for you.

What Interworky can do for you:

Common Use Cases for Interworky

How to Use Interworky

Interworky is integrated into your business by deploying its AI agent, Carla, across your phone, website, or mobile app through APIs, SDKs, or existing platforms. You configure the system to handle customer inquiries, and Carla automates responses, routes conversations, books appointments, and escalates complex issues to human agents when necessary.

What Interworky Replaces

Interworky modernizes and automates traditional processes:

Additional FAQs

How does Carla integrate with our phone system?

Carla integrates via APIs with systems like Twilio, Genesys, or Five9, supporting SIP trunks or call forwarding, and can escalate to human agents with context.

Do you support SSO/SAML and HIPAA?

Yes, Interworky supports SSO/SAML for secure access and is HIPAA-ready, ensuring compliance for healthcare-related data.

What does deployment look like?

Deployment involves integrating Carla with your existing systems through SDKs or APIs, setting up configurations for your channels, and training your staff.

What outcomes can we expect?

Expect increased automation of routine tasks, reduced support costs, improved customer satisfaction, and scalable customer engagement.

How do we get pricing?

Pricing depends on volume and integration needs. Contact us or request a demo to discuss your specific requirements.

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Getting Started with Interworky

Ready to try Interworky? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Interworky has to offer.