Certainly: Boost Ecommerce with Smarter Customer Support

Frequently Asked Questions about Certainly

What is Certainly?

Certainly is an advanced AI chatbot platform designed for ecommerce businesses to improve how they serve customers. It helps companies answer questions, handle support tickets, and support more customers at the same time. The platform uses smart language technology from tools like OpenAI's ChatGPT, which makes chat responses sound human and relevant to each situation. Businesses can use Certainly to get quick insights and support their customers better.

Certainly works smoothly with popular ecommerce tools like Shopify, and customer support systems such as Gorgias and email marketing services like Klaviyo. This makes it easy to set up and integrate into existing systems. The platform is flexible and offers pre-made templates, which help users get started fast. Companies can also customize the chatbot's tone and style to match their brand, giving customers a consistent experience.

The platform supports over 100 languages, making it ideal for businesses that serve customers worldwide. It can answer questions in the languages that customers speak the most, which improves communication and customer satisfaction. The features include omnichannel support, meaning customers can reach out through different platforms and still get the same great service.

Certainly also provides helpful data insights that businesses can use to understand customer preferences and behavior. This can lead to better product recommendations, increased order value, and fewer returns. Additionally, the platform helps businesses scale their customer support operations without needing to hire more staff, saving time and costs.

The platform is suitable for various roles such as Customer Service Managers, Ecommerce Managers, and Marketing Managers who want to improve efficiency and customer experience. It is not a free tool, but specific pricing details are not provided. Overall, Certainly helps ecommerce brands deliver faster, smarter, and more personalized customer support, leading to happier customers and increased sales.

Who should be using Certainly?

AI Tools such as Certainly is most suitable for Customer Service Manager, Ecommerce Manager, Marketing Manager, Sales Manager & Support Specialist.

What type of AI Tool Certainly is categorised as?

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How can Certainly AI Tool help me?

This AI tool is mainly made to enhance customer experience in ecommerce. Also, Certainly can handle resolve support tickets, scale support operations, increase order value, reduce returns & recommend products for you.

What Certainly can do for you:

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Getting Started with Certainly

Ready to try Certainly? This AI tool is designed to help you enhance customer experience in ecommerce efficiently. Visit the official website to get started and explore all the features Certainly has to offer.