Duckie: Streamline Customer Support with AI Automation

Frequently Asked Questions about Duckie

What is Duckie?

Duckie is an AI customer support tool made for B2B SaaS companies. It helps support teams answer customer questions fast by connecting to company knowledge bases. This connection can be done through integrations or manual setup. Duckie allows users to build support workflows that are customized without coding using a simple drag-and-drop interface. These workflows let support agents perform actions like processing refunds or creating tickets automatically.

Duckie can be deployed across many platforms, including Slack, Zendesk, your website as a widget, Discord, and Microsoft Teams. This multi-channel support makes it easier for support teams to reach customers on the channels they use most. The tool's automation features help reduce the time needed to resolve support tickets and improve overall customer service.

One key feature of Duckie is its ability to automate common support tasks, like providing instant order updates or troubleshooting technical logs. It also supports API integrations that allow it to perform more complex actions on your behalf. The platform is built with security in mind, complying with enterprise standards and regulations such as GDPR and CCPA. Organizations can also choose to self-host Duckie on cloud services like AWS, Azure, or GCP to maintain full control over data and infrastructure.

Duckie is designed to replace traditional manual support processes and basic chatbots that are limited in function. It offers a no-code solution for creating support workflows, which saves time and reduces the need for extensive technical knowledge. The tool is ideal for customer support managers, support agents, technical teams, and product managers aiming to improve support efficiency.

Pricing details are not provided, but interested users can contact the company through their website to learn more. Overall, Duckie offers a comprehensive platform for automating and enhancing customer support, helping teams deliver faster, smarter service while securing customer data and maintaining compliance.

Key Features:

Who should be using Duckie?

AI Tools such as Duckie is most suitable for Customer Support Managers, Support Agents, Technical Support Teams, Product Managers & Customer Success Managers.

What type of AI Tool Duckie is categorised as?

What AI Can Do Today categorised Duckie under:

How can Duckie AI Tool help me?

This AI tool is mainly made to customer support automation. Also, Duckie can handle respond to questions, resolve tickets, investigate logs, update knowledge base & automate actions for you.

What Duckie can do for you:

Common Use Cases for Duckie

How to Use Duckie

Connect Duckie to your knowledge base, design your support workflows without coding, add your tools or APIs, and deploy on your preferred channels like Slack, Zendesk, or your website.

What Duckie Replaces

Duckie modernizes and automates traditional processes:

Additional FAQs

How does Duckie connect to my knowledge base?

Duckie can connect to various sources such as documentation, internal databases, or other knowledge repositories via integrations or manual setup.

Can I customize the support workflows?

Yes, Duckie allows you to design and customize support workflows using a no-code interface tailored to your support logic.

What channels can I deploy Duckie on?

Duckie can be deployed on Slack, Zendesk, your website as a widget, Discord, and Microsoft Teams.

Does Duckie support self-hosting?

Yes, Duckie supports self-hosting on AWS, Azure, and GCP for full control and security.

Is Duckie secure for enterprise use?

Duckie complies with enterprise security standards, encrypts data at rest, and adheres to GDPR and CCPA.

Discover AI Tools by Tasks

Explore these AI capabilities that Duckie excels at:

AI Tool Categories

Duckie belongs to these specialized AI tool categories:

Getting Started with Duckie

Ready to try Duckie? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Duckie has to offer.