Akira: Capture guest feedback, boost customer retention

Frequently Asked Questions about Akira

What is Akira?

Akira is an AI-powered platform that helps multi-unit brands gather and use guest feedback easily. It collects responses in real time using digital touchpoints like QR codes, emails, and kiosks at locations. When guests rate below 4 stars, Akira sends instant alerts to staff so they can fix issues quickly. The platform gathers reviews from many online sources and analyzes the sentiment in customer comments. This helps businesses find common problems and improve overall guest experience. Akira also offers prepared responses for online reviews, making it easier to respond to negative comments and turn unhappy guests into happy ones. Users can update their business information across multiple platforms directly from Akira, ensuring their online presence remains accurate and positive. The tool provides detailed insight reports, showing trends and patterns in customer feedback to inform better decisions. Akira’s goal is to prevent silent unhappy guests and improve reputation, which can increase customer loyalty and lifetime value. It is useful for managers in hospitality, restaurant, and customer support roles. Akira replaces traditional surveys, manual review checks, spreadsheets for reputation management, and customer complaint tracking. It is simple to set up by creating digital feedback points, then monitoring responses through the platform. Staff receives alerts for negative feedback and can respond promptly to recover the customer relationship. This tool is categorized under artificial intelligence, content generation, and automation, making it an efficient addition to any customer service process. The primary task is customer feedback management, with common use cases including monitoring online reviews, analyzing guest feedback to improve services, identifying feedback trends, responding quickly to negative reviews, and updating business listings online. Akira is free to explore via their website, and more details on benefits and pricing can be found at their pricing page. Overall, Akira helps businesses better understand and enhance the guest experience by actively managing reviews, feedback, and online reputation—leading to happier guests and stronger business growth.

Key Features:

Who should be using Akira?

AI Tools such as Akira is most suitable for Customer Support Manager, Restaurant Manager, Hospitality Director, Reputation Manager & Marketing Manager.

What type of AI Tool Akira is categorised as?

What AI Can Do Today categorised Akira under:

How can Akira AI Tool help me?

This AI tool is mainly made to customer feedback management. Also, Akira can handle collect feedback, analyze sentiment, respond to reviews, monitor online reputation & update business info for you.

What Akira can do for you:

Common Use Cases for Akira

How to Use Akira

Akira is used by setting up digital feedback touchpoints such as QR codes, email surveys, or kiosks at business locations. Users then monitor guest responses via the Akira platform, receive instant alerts for negative feedback, and respond promptly to recover customer relationships.

What Akira Replaces

Akira modernizes and automates traditional processes:

Additional FAQs

How does Akira collect guest feedback?

Akira gathers feedback through digital touchpoints like QR codes, emails, and kiosks, which guests can easily access and respond to.

Can Akira monitor online reviews?

Yes, it consolidates reviews from multiple platforms and analyzes them for sentiment and issues.

Discover AI Tools by Tasks

Explore these AI capabilities that Akira excels at:

AI Tool Categories

Akira belongs to these specialized AI tool categories:

Getting Started with Akira

Ready to try Akira? This AI tool is designed to help you customer feedback management efficiently. Visit the official website to get started and explore all the features Akira has to offer.