Cardina Cobrowse: See and guide customers instantly on screen.
Frequently Asked Questions about Cardina Cobrowse
What is Cardina Cobrowse?
Cardina Cobrowse is a remote assistance tool designed for customer support teams. It helps support agents view and interact with customer screens in real time. This feature allows agents to guide customers through trouble, show how to use products, or troubleshoot issues faster. When a customer needs help, support staff can share their screen or see the customer's screen. They can also draw on the screen to explain steps clearly. Agents can ask to take control of the customer’s device if needed, which makes fixing problems easier. The platform records sessions so they can be reviewed for training or quality checks. This helps support teams learn and improve their services over time. All communications are encrypted, and the platform uses access controls and data masking to protect customer information. Cardina Cobrowse works on most modern devices and browsers, making it accessible to many users. Typical users include customer support agents, sales reps, technical engineers, onboarding specialists, and customer success managers. Use cases span guiding customers through technical problems, onboarding new users, supporting sales demos, reviewing past sessions for training, and remotely controlling customer devices. The platform is simple to use. Customer support teams sign up, then they can view the customer's screen, draw on it, or take control to resolve issues quickly. Pricing details are available on their website, and users can also access support or learn more through their contact page. Key features include screen sharing, controlling access, session recording, data masking for security, real-time drawing, and session replay. By replacing older methods like email with screenshots or external screen sharing apps, Cardina Cobrowse streamlines remote support, saving time and boosting customer satisfaction. Overall, this tool enhances remote assistance by making support clearer, faster, and safer. Its benefits include reducing support time, improving customer experience, and enabling better training for support staff. Cardina Cobrowse is suitable for any team that needs to help customers remotely and wants a secure, easy-to-use solution for screen sharing and remote control.
Key Features:
- Screen Sharing
- Control Access
- Session Recording
- Data Masking
- Real-time Drawing
- Secure Connection
- Session Replay
Who should be using Cardina Cobrowse?
AI Tools such as Cardina Cobrowse is most suitable for Customer Support Agents, Sales Representatives, Technical Support Engineers, Onboarding Specialists & Customer Success Managers.
What type of AI Tool Cardina Cobrowse is categorised as?
What AI Can Do Today categorised Cardina Cobrowse under:
How can Cardina Cobrowse AI Tool help me?
This AI tool is mainly made to customer support assistance. Also, Cardina Cobrowse can handle share screen, guide customer, take control, review sessions & secure data for you.
What Cardina Cobrowse can do for you:
- Share Screen
- Guide Customer
- Take Control
- Review Sessions
- Secure Data
Common Use Cases for Cardina Cobrowse
- Guide customers through technical issues
- Support onboarding with screen sharing
- Enhance sales demos with live sharing
- Review support sessions for training
- Control customer devices remotely
How to Use Cardina Cobrowse
Sign up for an account, then use the platform to view, draw on, and control customer screens over chat or phone, helping solve issues faster.
What Cardina Cobrowse Replaces
Cardina Cobrowse modernizes and automates traditional processes:
- Email support with screenshots
- Traditional screensharing tools
- Phone support with manual guidance
- In-person support visits
- Screen sharing through external apps
Additional FAQs
Is Cardina compatible with all devices?
Cardina works on most modern devices and browsers, ensuring broad compatibility.
How does Cardina ensure data security?
The platform uses encryption, access controls, and data masking to protect customer information.
Can I review past support sessions?
Yes, session recordings can be reviewed and replayed for training and quality assurance.
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Getting Started with Cardina Cobrowse
Ready to try Cardina Cobrowse? This AI tool is designed to help you customer support assistance efficiently. Visit the official website to get started and explore all the features Cardina Cobrowse has to offer.