Customerly AI Support Suite: Streamline Support with AI Automation and Insights

Frequently Asked Questions about Customerly AI Support Suite

What is Customerly AI Support Suite?

Customerly AI Support Suite is a platform made for customer service teams. It features Aura, an AI-powered chatbot that communicates naturally with customers and performs many tasks. Aura can handle about 71% of support tickets, which helps reduce the workload of support agents and makes responses faster. The platform allows teams to teach Aura specific tasks such as processing refunds or reducing churn. This helps keep support consistent and efficient. Customers can also use the system to analyze feedback from in-app surveys, which helps improve services.

The platform offers many useful features. It includes an AI chatbot for answering questions, tools for escalating tricky issues to human agents, and feedback analysis to identify customer needs. It also supports automating workflows, integrating with customer relationship management (CRM) systems, and managing a knowledge base. Multiple channels are supported, so customers can get help through different platforms. The system is easy to set up by integrating it into websites or apps, where it can handle customer support tasks automatically.

Customerly AI Support Suite is suitable for SaaS businesses and other companies that want to improve their customer support using artificial intelligence. It helps save costs, increase response speed, and deliver a seamless experience. In addition, users can customize the AI by teaching it new tasks and connecting it with existing tools. The platform is free to try with a start free trial plan, making it accessible to new users.

Main use cases include automating common questions to cut down response times, quickly escalating issues that need human attention, analyzing customer feedback for insights, and integrating AI into the support process. This makes the overall customer service more reliable and efficient.

In summary, Customerly AI Support Suite is an all-in-one platform that combines AI chat and support automation tools. It helps teams manage customer interactions better, reduce manual work, and gain valuable feedback insights. Its affordability, flexibility, and ease of use make it ideal for teams seeking to enhance their customer service with smart technology.

Key Features:

• AI Chatbot
• Ticket Escalation
• Feedback Analysis
• Workflow Automation
• CRM Integration
• Knowledge Base
• Multi-channel Support

Who should be using Customerly AI Support Suite?

AI Tools such as Customerly AI Support Suite is most suitable for Customer Support Agents, Support Managers, Product Managers, Customer Success Managers & Technical Support Specialists.

What type of AI Tool Customerly AI Support Suite is categorised as?

What AI Can Do Today categorised Customerly AI Support Suite under:

• Language AI
• CRM AI
• Chatbots AI
• Customer Support AI

How can Customerly AI Support Suite AI Tool help me?

This AI tool is mainly made to customer support automation. Also, Customerly AI Support Suite can handle automate responses, escalate tickets, gather feedback, manage support tickets & integrate with tools for you.

What Customerly AI Support Suite can do for you:

• Automate responses
• Escalate tickets
• Gather feedback
• Manage support tickets
• Integrate with tools

Common Use Cases for Customerly AI Support Suite

• Automate common customer queries to reduce response time
• Escalate complex issues to human agents efficiently
• Analyze customer feedback to improve services
• Teach AI new support tasks like refunds or account updates
• Integrate chat into customer support workflows

How to Use Customerly AI Support Suite

Integrate Customerly into your website or app to automate customer support. Use the AI inbox assistant to handle support tickets, answer common questions, and escalate issues when needed. Customize workflows and use the platform's APIs and integrations to enhance your customer service functions.

What Customerly AI Support Suite Replaces

Customerly AI Support Suite modernizes and automates traditional processes:

• Manual ticket handling
• Basic chatbots
• Customer survey collection
• Knowledge base management
• Support escalation processes

Customerly AI Support Suite Pricing

Customerly AI Support Suite offers flexible pricing plans:

• Start Free Trial: $0

Additional FAQs

How does Customerly AI improve customer support?

It automates common queries, escalates complex issues and learns from interactions to improve over time.

Can I customize the AI to fit my support needs?

Yes, you can teach Aura specific tasks and integrate it with your existing systems.

Discover AI Tools by Tasks

Explore these AI capabilities that Customerly AI Support Suite excels at:

• customer support automation
• automate responses
• escalate tickets
• gather feedback
• manage support tickets
• integrate with tools

AI Tool Categories

Customerly AI Support Suite belongs to these specialized AI tool categories:

• Language
• CRM
• Chatbots
• Customer Support

Getting Started with Customerly AI Support Suite

Ready to try Customerly AI Support Suite? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Customerly AI Support Suite has to offer.