Thena: Streamline B2B Support with AI Automation
Frequently Asked Questions about Thena
What is Thena?
Thena is an AI-powered support platform made for B2B teams. It helps support staff work faster and better by connecting all communication tools like Slack, email, and chat in one place. Thena can automatically sort customer questions and send them to the right team member. It can also handle common questions using AI, which saves time and lets staff solve more complicated problems. The platform has features to create new support guides, manage customer information, and build private or public help centers. Thena is secure and keeps customer data safe, meeting high security and privacy rules. It supports many popular apps such as Slack, email, MS Teams, Salesforce, and HubSpot, so teams can easily work together without missing details. Thena also offers a free plan, which makes it easy for any team to try out its features without any cost. Teams use Thena to improve support speed, automate routine work, and increase customer satisfaction. It is ideal for customer support agents, managers, product teams, technical specialists, and SaaS companies focused on B2B support. The main benefit of Thena is that it handles repetitive tasks with AI, freeing up support staff to focus on more complex customer needs. It helps in automating ticket responses, routing inquiries to the right person, building knowledge bases, tracking customer interactions, and managing workflows efficiently. To start using Thena, support teams connect their preferred communication tools, then customize workflows and leverage AI tools through an easy-to-use interface. The result is a more organized, responsive, and secure support system that scales with business needs. With Thena, support teams can deliver faster solutions, reduce manual work, and improve overall customer experience. It is a useful tool for any B2B organization aiming to modernize and automate its customer support operations.
Key Features:
- Multi-channel Support
- AI Automation
- Custom Workflows
- Knowledge Base
- Ticket Routing
- Security Features
- Real-time Notifications
Who should be using Thena?
AI Tools such as Thena is most suitable for Customer Support Agents, Support Managers, Product Managers, Technical Support Specialists & B2B SaaS Support Teams.
What type of AI Tool Thena is categorised as?
What AI Can Do Today categorised Thena under:
How can Thena AI Tool help me?
This AI tool is mainly made to customer support automation. Also, Thena can handle automate tickets, route customer inquiries, build support hub, track customer data & manage support workflows for you.
What Thena can do for you:
- Automate Tickets
- Route Customer Inquiries
- Build Support Hub
- Track Customer Data
- Manage Support Workflows
Common Use Cases for Thena
- Automate ticket routing and responses for faster resolution
- Centralize communication channels to improve team collaboration
- Build and manage support knowledge bases
- Track customer interactions and support metrics
- Automate repetitive support workflows
How to Use Thena
Thena integrates with Slack, email, and chat platforms to route, respond, and resolve customer support tickets. Users connect their communication channels, customize workflows, and utilize AI features for automation. Support teams can track tickets, build support hubs, and automate repetitive tasks through an intuitive interface.
What Thena Replaces
Thena modernizes and automates traditional processes:
- Manual ticket management
- Email support workflows
- Multiple communication tools
- Support content maintenance
- Repetitive support task handling
Thena Pricing
Thena offers flexible pricing plans:
- Free Plan: $0
Additional FAQs
What is Thena?
Thena is an AI-powered customer support platform for B2B teams that unifies communication channels like Slack, email, and chat to streamline support operations.
How does Thena work?
Thena connects to your communication platforms, automates ticket routing, and uses AI to handle routine inquiries, allowing support teams to focus on complex issues.
Can Thena integrate with other tools?
Yes, Thena supports integrations with popular apps like Slack, email, MS Teams, and CRMs such as Salesforce and HubSpot.
Is Thena secure?
Yes, Thena is built with enterprise-grade security to protect customer data and support compliance requirements.
Discover AI Tools by Tasks
Explore these AI capabilities that Thena excels at:
- customer support automation
- automate tickets
- route customer inquiries
- build support hub
- track customer data
- manage support workflows
AI Tool Categories
Thena belongs to these specialized AI tool categories:
Getting Started with Thena
Ready to try Thena? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Thena has to offer.