Unwrap: Customer insights platform for smarter product decisions

Frequently Asked Questions about Unwrap

What is Unwrap?

Unwrap is a software tool that helps companies understand what their customers think. It uses artificial intelligence to collect feedback from different sources like apps, surveys, and social media, then analyzes it. This makes it easier for teams to see important trends and find out what customers like or dislike. Unwrap can automatically tag feedback, organize insights, and create dashboards for easy viewing. It also has tools like chat queries, alerts, and responders that help teams act quickly. Users can customize dashboards and share them with team members to improve team collaboration.

Unwrap's main goal is to give organizations reliable insights without needing manual work. It helps teams prioritize issues, identify customer pain points early, and monitor customer sentiment over time. This improves product development and customer service. The platform is suitable for many roles, including product managers, customer support managers, data analysts, UX designers, and company leaders. It makes feedback analysis faster and more accurate, replacing manual reviews, spreadsheets, basic survey tools, and old dashboards.

The platform is designed with security in mind. It complies with standards like SOC 2 Type II and GDPR, and offers features such as PII redaction and single sign-on (SSO) to protect user data. Unwrap's features include Auto Tagger for sorting feedback, customizable dashboards for sharing insights, an AI assistant for quick answers, alerts for urgent issues, and responders to automate responses.

There are no listed prices, but organizations can connect their feedback sources to start analyzing data right away. Unwrap helps improve products and customer experiences by turning feedback into actionable insights. With its easy-to-use tools, companies can make smarter, more informed decisions that enhance their services and strengthen customer relationships.

Key Features:

Who should be using Unwrap?

AI Tools such as Unwrap is most suitable for Product Managers, Customer Support Managers, Data Analysts, UX Designers & Customer Experience Leaders.

What type of AI Tool Unwrap is categorised as?

What AI Can Do Today categorised Unwrap under:

How can Unwrap AI Tool help me?

This AI tool is mainly made to customer feedback analysis. Also, Unwrap can handle analyze feedback, organize insights, prioritize issues, create dashboards & send alerts for you.

What Unwrap can do for you:

Common Use Cases for Unwrap

How to Use Unwrap

Connect your feedback sources, analyze the data using AI-powered tools, and act on the insights to improve products and customer experience.

What Unwrap Replaces

Unwrap modernizes and automates traditional processes:

Additional FAQs

How does Unwrap collect feedback?

Unwrap integrates feedback from various sources like apps, surveys, and social media automatically.

Is my data secure?

Yes, Unwrap is compliant with SOC 2 Type II and GDPR, with features like PII redaction and SSO.

Can I customize dashboards?

Yes, dashboards are customizable and can be shared across teams.

Discover AI Tools by Tasks

Explore these AI capabilities that Unwrap excels at:

AI Tool Categories

Unwrap belongs to these specialized AI tool categories:

Getting Started with Unwrap

Ready to try Unwrap? This AI tool is designed to help you customer feedback analysis efficiently. Visit the official website to get started and explore all the features Unwrap has to offer.