Question Base: Streamline Internal Support with AI Efficiency

Frequently Asked Questions about Question Base

What is Question Base?

Question Base is a tool that helps company teams answer employee questions quickly and accurately. It connects to Slack, a chat platform used by many companies, and links to important tools like Confluence, Salesforce, Google Drive, and Dropbox. The tool uses artificial intelligence (AI) to search through existing company documents and provide the right answers. This saves time for employees and support teams by reducing repetitions and manual searches.

Question Base offers two plans. The free plan includes basic features, suitable for small teams or testing. The Pro plan costs $5 per user each month and provides full features, unlimited usage, and better customization options. Setting up the tool is simple and does not require technical help. Users install it in Slack, then connect their document or knowledge sources. Once configured, Question Base automatically answers employee questions from the stored knowledge, making information easily accessible.

Key features include AI search, customization of answer tone and sources, integrations with multiple tools, dashboards for analytics, and security controls that ensure data safety with encryption and compliance standards. The tool can automate many common inquiries, reducing the workload on support staff and helping new employees learn faster. It also provides insights into how knowledge is used, helping teams improve their internal information sharing.

Question Base is designed for roles such as HR Managers, IT Support, Knowledge Managers, Customer Support Leads, and Team Leads who want to improve internal communication and support workflows. Typical use cases include automating FAQ responses, decreasing support ticket volume, enhancing knowledge sharing, aiding onboarding, and improving response accuracy.

Pricing options include a free plan for basic needs and a paid Pro plan for more extensive use. Security is a priority, with enterprise-grade encryption and compliance measures in place. Setup involves linking existing tools and customizing responses, which takes only a few minutes and needs no engineering skills.

Overall, Question Base helps companies manage internal knowledge efficiently, improve employee support, and streamline internal communication. It is suitable for any enterprise seeking to improve knowledge management and support automation.

Key Features:

Who should be using Question Base?

AI Tools such as Question Base is most suitable for HR Manager, IT Support Specialist, Knowledge Manager, Customer Support Lead & Team Lead.

What type of AI Tool Question Base is categorised as?

What AI Can Do Today categorised Question Base under:

How can Question Base AI Tool help me?

This AI tool is mainly made to knowledge management. Also, Question Base can handle integrate tools, configure responses, search documentation, automate answers & analyze usage for you.

What Question Base can do for you:

Common Use Cases for Question Base

How to Use Question Base

Install Question Base in your Slack workspace, connect your documentation tools like Confluence, Google Drive, or Salesforce, then customize the AI's behavior and sources. Once set up, it responds to employee questions by hunting answers across your internal docs and channels, reducing repetitive inquiries and improving knowledge sharing.

What Question Base Replaces

Question Base modernizes and automates traditional processes:

Question Base Pricing

Question Base offers flexible pricing plans:

Additional FAQs

How does Question Base work?

It connects with your Slack workspace and integrates with your documentation tools. The AI then answers employee questions by searching your existing knowledge base, reducing repetitive questions and improving efficiency.

What tools does it support?

It supports tools like Confluence, Salesforce, Google Drive, Dropbox, and more, allowing it to access various sources of your company's knowledge.

What is the cost?

There is a free plan with limited features, and a Pro plan at $5 per user per month, offering full features and unlimited access.

Is my data secure?

Yes, Question Base uses enterprise-grade encryption, is SOC2 compliant, and offers data isolation options for security.

How easy is setup?

Setup is quick and requires no engineering; install it in Slack and connect your knowledge sources.

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Getting Started with Question Base

Ready to try Question Base? This AI tool is designed to help you knowledge management efficiently. Visit the official website to get started and explore all the features Question Base has to offer.