Chat Summary: Effortless Chat Summaries for Better Customer Support
Frequently Asked Questions about Chat Summary
What is Chat Summary?
Chat Summary is a tool that connects with LiveChat. It helps support teams make chat conversations easier to understand. The app uses AI from OpenAI to read and analyze chat transcripts. When a chat is saved or tagged, Chat Summary automatically creates a clear and short summary. It finds the most important parts of the chat and shows keywords. It also checks the chat sentiment, which shows how the customer feels. This information helps agents see what problems customers have, how they feel, and what key points were discussed.
Users can get summaries automatically or choose to do it manually. The tool offers a dashboard with reports where teams can review chats, see customer emotions, and check agent performance. It saves time because agents no longer need to read whole transcripts. Instead, they see quick summaries and key insights. This improves the quality of customer service and speeds up responses.
Installing Chat Summary is simple. It needs a LiveChat account, and the app can be added easily. There is a three-day free trial, so teams can try the features before subscribing. The cost is five dollars each month for each agent who uses it. Besides summarizing chats, the app can also analyze sentiment, extract keywords, generate reports, and automate workflows to increase efficiency.
The app is helpful for customer support agents, managers, quality analysts, and business analysts. It replaces manual note-taking, reading long transcripts, and basic sentiment tools. It improves how support teams review past chats, perform better, and understand customer needs.
In summary, Chat Summary offers a fast, easy way for support teams to handle chat conversations. It finds the main points, sentiments, and keywords automatically. The tool makes customer support more efficient, improves service quality, and provides useful insights. Teams can try it free for three days and then decide if they want to subscribe for five dollars a month per agent. This app is perfect for companies that want smarter and quicker customer chat analysis.
Key Features:
- AI Summaries
- Sentiment Analysis
- Keywords Extraction
- Report Dashboard
- Automated Process
- Tag Integration
- Easy Setup
Who should be using Chat Summary?
AI Tools such as Chat Summary is most suitable for Customer Support Agents, Chat Support Teams, Customer Service Managers, Quality Assurance Specialists & Business Analysts.
What type of AI Tool Chat Summary is categorised as?
What AI Can Do Today categorised Chat Summary under:
How can Chat Summary AI Tool help me?
This AI tool is mainly made to chat summarization. Also, Chat Summary can handle generate summaries, analyze sentiment, extract keywords, create reports & automate workflows for you.
What Chat Summary can do for you:
- Generate summaries
- Analyze sentiment
- Extract keywords
- Create reports
- Automate workflows
Common Use Cases for Chat Summary
- Automatically summarize customer chats to save agent time
- Analyze chat sentiment for better understanding of customer emotions
- Extract key points and keywords for quick review
- Improve agent performance with automated feedback
- Review chat transcripts efficiently in reports
How to Use Chat Summary
Install the app, connect it to your LiveChat account, then enable automatic or manual summary generation for chat transcripts. Use the reports and sentiment analysis features to review customer interactions.
What Chat Summary Replaces
Chat Summary modernizes and automates traditional processes:
- Manual chat note-taking
- Long transcript reading by agents
- Basic sentiment analysis tools
- Manual tagging and summarizing
- Disjointed report generation
Chat Summary Pricing
Chat Summary offers flexible pricing plans:
- Monthly per agent with 3-day free trial: $5
Additional FAQs
How does Chat Summary work?
It automatically analyzes chat transcripts when chats are archived or tagged, then generates concise summaries with insights.
Can I customize the summaries?
Yes, summaries can be generated automatically or manually based on your settings.
Does it work with other chat platforms?
This app is designed specifically for LiveChat integration.
Is there a free trial?
Yes, a 3-day free trial is available before subscribing.
What are the system requirements?
It requires a LiveChat account and installation of the Chat Summary app.
Discover AI Tools by Tasks
Explore these AI capabilities that Chat Summary excels at:
- chat summarization
- generate summaries
- analyze sentiment
- extract keywords
- create reports
- automate workflows
AI Tool Categories
Chat Summary belongs to these specialized AI tool categories:
Getting Started with Chat Summary
Ready to try Chat Summary? This AI tool is designed to help you chat summarization efficiently. Visit the official website to get started and explore all the features Chat Summary has to offer.