Loris: Improve Customer Experience Through Conversation Insights

Frequently Asked Questions about Loris

What is Loris?

Loris is an AI platform that helps companies understand what their customers say across different channels. It uses artificial intelligence models to analyze customer conversations, giving useful insights quickly. The main features of Loris include review and summarization of conversations, detecting customer sentiment, identifying what customers want or need (intent), and tracking how well agents perform. It can analyze speech and text, helping organizations see patterns and improve service. The platform connects easily with current customer service systems, making it simple to start using without big changes. Loris is helpful for many teams, such as customer service managers, quality assurance teams, data analysts, and contact center agents.

Loris is best for companies that want to make smarter decisions based on customer feedback. It can reduce costs by automating the analysis of conversations, speeding up decision-making, and improving service quality. Businesses can see how customers feel about their products and services, predict if customers might stop doing business with them (churn), and find ways to keep customers happy. It also supports product development by providing detailed feedback from conversations.

Using Loris is straightforward. Companies connect their communication data, then use the platform to analyze conversations. It uncovers insights like customer sentiment, key topics, and agent performance, helping teams to enhance customer experience. Since Loris offers integrations with existing platforms, there is no need for extensive infrastructure changes, and businesses can scale their analysis as needed.

Loris is an AI-driven tool designed to replace manual review processes, basic sentiment tools, and ad hoc quality checks. It helps teams focus on what matters most—delivering better service and making data-driven decisions. By offering a comprehensive view of customer interactions, Loris empowers organizations to act on insights, improve products, and retain customers longer.

Key Features:

• Conversation Review
• Sentiment Analysis
• Summarization
• Speech Analytics
• Agent Insights
• Intent Tagging
• Quality Monitoring

Who should be using Loris?

AI Tools such as Loris is most suitable for Customer Service Managers, Quality Assurance Teams, Data Analysts, Customer Experience Directors & Contact Center Agents.

What type of AI Tool Loris is categorised as?

What AI Can Do Today categorised Loris under:

• Content Generation AI

How can Loris AI Tool help me?

This AI tool is mainly made to customer conversation analysis. Also, Loris can handle analyze conversations, generate summaries, detect sentiment, identify customer intent & track agent performance for you.

What Loris can do for you:

• Analyze Conversations
• Generate Summaries
• Detect Sentiment
• Identify Customer Intent
• Track Agent Performance

Common Use Cases for Loris

• Enhance customer service quality with conversation insights
• Automate data analysis for quicker decision making
• Identify customer sentiment and satisfaction trends
• Predict and prevent customer churn
• Improve product development based on conversation feedback

How to Use Loris

Loris offers various features such as conversation review, quality assurance, bot analytics, intent tagging, sentiment analysis, summarization, speech analytics, and agent performance tracking. To use Loris, organizations connect their customer interaction data to the platform, then utilize its tools to analyze conversations, identify insights, and make data-driven decisions.

What Loris Replaces

Loris modernizes and automates traditional processes:

• Manual call review processes
• Basic sentiment analysis tools
• Traditional customer feedback analysis
• Generic data analysis methods
• Ad hoc quality assurance procedures

Additional FAQs

How does Loris analyze customer conversations?

Loris uses AI models to review and interpret customer interactions, extracting insights like sentiment, key topics, and agent performance.

Can Loris be integrated with existing customer service platforms?

Yes, Loris offers integrations that connect to various customer interaction and service platforms, enabling seamless data analysis.

What benefits does Loris provide to organizations?

It helps improve customer experience, reduce operational costs, predict churn, and support better decision-making through scalable conversation insights.

Discover AI Tools by Tasks

Explore these AI capabilities that Loris excels at:

• customer conversation analysis
• analyze conversations
• generate summaries
• detect sentiment
• identify customer intent
• track agent performance

AI Tool Categories

Loris belongs to these specialized AI tool categories:

• Content Generation

Getting Started with Loris

Ready to try Loris? This AI tool is designed to help you customer conversation analysis efficiently. Visit the official website to get started and explore all the features Loris has to offer.