Ferndesk: AI-powered help center updates and content generation
Frequently Asked Questions about Ferndesk
What is Ferndesk?
Ferndesk is an AI tool designed to keep your help center content current and relevant. It uses an AI agent called Fern, which can analyze your code, support tickets, videos, and documentation. Fern then creates or updates help articles automatically. This can save you time and ensure your support content stays aligned with your product releases. Users can ask Fern to draft or revise articles just by giving simple commands. Fern can also scan your support inbox and forums weekly to identify outdated or missing content and update it promptly. The tool offers integrations with popular help desk platforms such as Help Scout, Intercom, Zendesk, and more. Overall, Ferndesk automates help center management, making support content more accurate and helpful for customers.
Key Features:
- AI Content Generation
- Code Syncing
- Support Integration
- Content Auditing
- Help Center Automation
- Multi-platform Support
- Real-time Updates
Who should be using Ferndesk?
AI Tools such as Ferndesk is most suitable for Support Agents, Customer Support Managers, Help Desk Administrators, Technical Writers & Product Managers.
What type of AI Tool Ferndesk is categorised as?
What AI Can Do Today categorised Ferndesk under:
How can Ferndesk AI Tool help me?
This AI tool is mainly made to content management. Also, Ferndesk can handle update articles, generate faqs, audit content, rewrite support docs & create help pages for you.
What Ferndesk can do for you:
- Update articles
- Generate FAQs
- Audit content
- Rewrite support docs
- Create help pages
Common Use Cases for Ferndesk
- Automatically update help articles to match new product features
- Generate FAQs from support conversations for faster customer assistance
- Audit support content to find outdated information
- Create help center pages from code snippets and documentation
- Streamline support content updates with AI assistance
How to Use Ferndesk
Connect your support platform, then ask Fern to update, generate, or audit help articles and FAQs by providing simple instructions or code snippets.
What Ferndesk Replaces
Ferndesk modernizes and automates traditional processes:
- Manual article writing
- Support team time spent on content updates
- Manual FAQ creation from support tickets
- Periodic content audits by support staff
- Inconsistent help center updates
Ferndesk Pricing
Ferndesk offers flexible pricing plans:
- Free: $0
Additional FAQs
How does Ferndesk integrate with my support platform?
Ferndesk connects through APIs or plugins with help desk and support platforms like Zendesk, Intercom, Help Scout, and others.
Can Fern generate content from support tickets?
Yes, Fern analyzes your support conversations and automatically generates relevant FAQ pages and help articles.
Is there a way to review changes before publishing?
Yes, Fern provides drafts that you can review and approve before publishing to your help center.
What support platforms does Fern work with?
It works with Help Scout, Intercom, Zendesk, Crisp, Discord, and more.
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Getting Started with Ferndesk
Ready to try Ferndesk? This AI tool is designed to help you content management efficiently. Visit the official website to get started and explore all the features Ferndesk has to offer.