Duckie: AI Customer Support for B2B SaaS
Frequently Asked Questions about Duckie
What is Duckie?
Duckie is an AI support agent designed for B2B SaaS companies. It helps automate customer support by connecting to your company's knowledge base to answer questions in real-time. Users can create customizable AI support agents using a no-code interface, translating support logic into reliable automations. Duckie can also perform actions on your behalf, such as processing refunds or creating tickets, through integrated tools or APIs. Deployment options include Slack, Zendesk, website widgets, Discord, and Microsoft Teams, allowing support teams to operate efficiently across various platforms. Duckie aims to reduce resolution times, deflect tickets, and save support costs by automating repetitive tasks and providing instant, accurate responses based on your data. It emphasizes high security, privacy, and support for self-hosting, making it suitable for enterprise use. Overall, Duckie offers a comprehensive, customizable AI support solution to streamline customer engagement and improve support team productivity.
Key Features:
- Knowledge Integration
- Workflow Builder
- API Integrations
- Multi-channel Deployment
- Action Automation
- Security & Privacy
- Self-hosting Support
Who should be using Duckie?
AI Tools such as Duckie is most suitable for Customer Support Managers, Support Agents, Technical Support Teams, Product Managers & Customer Success Managers.
What type of AI Tool Duckie is categorised as?
What AI Can Do Today categorised Duckie under:
How can Duckie AI Tool help me?
This AI tool is mainly made to customer support automation. Also, Duckie can handle respond to questions, resolve tickets, investigate logs, update knowledge base & automate actions for you.
What Duckie can do for you:
- Respond to questions
- Resolve tickets
- Investigate logs
- Update knowledge base
- Automate actions
Common Use Cases for Duckie
- Automate responses to common support questions
- Reduce support ticket resolution time
- Provide instant order updates to customers
- Assist support agents with technical logs
- Customize support workflows without coding
How to Use Duckie
Connect Duckie to your knowledge base, design your support workflows without coding, add your tools or APIs, and deploy on your preferred channels like Slack, Zendesk, or your website.
What Duckie Replaces
Duckie modernizes and automates traditional processes:
- Traditional support ticketing workflows
- Manual knowledge base lookups
- Customer support chatbots with limited functions
- Support team onboarding processes
- Basic FAQ automation
Additional FAQs
How does Duckie connect to my knowledge base?
Duckie can connect to various sources such as documentation, internal databases, or other knowledge repositories via integrations or manual setup.
Can I customize the support workflows?
Yes, Duckie allows you to design and customize support workflows using a no-code interface tailored to your support logic.
What channels can I deploy Duckie on?
Duckie can be deployed on Slack, Zendesk, your website as a widget, Discord, and Microsoft Teams.
Does Duckie support self-hosting?
Yes, Duckie supports self-hosting on AWS, Azure, and GCP for full control and security.
Is Duckie secure for enterprise use?
Duckie complies with enterprise security standards, encrypts data at rest, and adheres to GDPR and CCPA.
Discover AI Tools by Tasks
Explore these AI capabilities that Duckie excels at:
- customer support automation
- respond to questions
- resolve tickets
- investigate logs
- update knowledge base
- automate actions
AI Tool Categories
Duckie belongs to these specialized AI tool categories:
Getting Started with Duckie
Ready to try Duckie? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Duckie has to offer.