Kastro: AI Customer Support and Help Center Solution
Frequently Asked Questions about Kastro
What is Kastro?
Kastro is an AI-based customer support platform designed to improve efficiency for support teams and customer service. It uses ChatGPT technology with safeguards to handle repetitive questions by consulting a knowledge base. Support teams can focus on complex inquiries while Kastro manages common issues through automation. The system allows for easy setup, including live chat, help center creation, and AI-augmented responses. Users can customize responses, add their own branding, and embed the support tools into their websites. The platform offers features like typing suggestions, quick replies, and conversation summaries to enhance support quality. It also provides analytics and insights to monitor performance. Pricing varies based on features and usage, with a free plan for testing. Overall, Kastro offers a comprehensive solution for managing customer queries with AI assistance.
Key Features:
- AI Chatbot
- Help Center
- Live Chat
- Typing Suggestions
- Quick Replies
- Conversation Summaries
- Knowledge Base Integration
Who should be using Kastro?
AI Tools such as Kastro is most suitable for Customer Support Agents, Support Team Managers, Customer Service Managers, Technical Support Specialists & AI Developers.
What type of AI Tool Kastro is categorised as?
What AI Can Do Today categorised Kastro under:
How can Kastro AI Tool help me?
This AI tool is mainly made to customer support automation. Also, Kastro can handle automate responses, train chatbot, create help center, embed support widget & analyze support data for you.
What Kastro can do for you:
- Automate responses
- Train chatbot
- Create help center
- Embed support widget
- Analyze support data
Common Use Cases for Kastro
- Customer support agents can automate responses to common questions, reducing workload.
- Support managers can train and customize chatbots to handle specific queries more efficiently.
- Support teams can create a comprehensive help center to assist customers in finding answers independently.
- AI developers can integrate Kastro into existing support workflows to enhance automation.
- Support teams can analyze chat data to improve support quality and response times.
How to Use Kastro
Users sign up on the Kastro website, connect their website or support channels, and configure the AI chatbot and help center features. They can train the chatbot by providing support data and articles. The platform offers options to customize responses, set up live chat, and integrate AI-augmented tools for answering repetitive questions. Users can also embed the help center directly into their websites, allowing customers to find answers instantly and reduce support workload.
What Kastro Replaces
Kastro modernizes and automates traditional processes:
- Manual customer support chat handling
- Frequently asked questions (FAQs)
- Basic knowledge base management
- Simple live chat systems
- Repetitive support email replies
Kastro Pricing
Kastro offers flexible pricing plans:
- Free: $0
- Starter: $35
- Professional: $75
- Elite: $275
Additional FAQs
Can I try Kastro before purchasing?
Yes, Kastro offers a free plan to explore its features without any obligation.
How are messages calculated?
Each reply with about 1,500 tokens counts as one message; messages sent by operators do not count.
What happens when message credits run out?
Customer messages will be forwarded to an operator once credits are exhausted, and Kastro will stop responding.
Does Kastro support GPT-4?
Yes, GPT-4 is available but incurs higher message costs.
Can I use Kastro on non-English websites?
Yes, it supports multiple languages, although performance may vary.
Discover AI Tools by Tasks
Explore these AI capabilities that Kastro excels at:
- customer support automation
- automate responses
- train chatbot
- create help center
- embed support widget
- analyze support data
AI Tool Categories
Kastro belongs to these specialized AI tool categories:
Getting Started with Kastro
Ready to try Kastro? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Kastro has to offer.