Kastro: AI Support Hub for Faster Customer Service
Frequently Asked Questions about Kastro
What is Kastro?
Kastro is a customer support platform powered by AI technology. It helps support teams handle customer questions more easily and quickly. Kastro uses ChatGPT, an artificial intelligence tool, to create chatbots that can answer common questions. The platform also includes a help center builder, live chat options, and tools for customizing responses. Users can add their own branding and embed support features directly on their websites. Kastro offers several key features: an AI chatbot, help center creation, live chat support, typing suggestions, quick replies, conversation summaries, and knowledge base integration. These features help support teams respond faster and more accurately, reducing workload and improving customer satisfaction. The platform is simple to set up. Users sign up online, connect their website or support channels, and configure the AI tools. They can train the chatbot by providing support articles and data, making it more effective at answering questions. Kastro supports multiple languages, though performance might vary. Major use cases include automating responses to common questions, training custom chatbots, creating detailed help centers, and analyzing support data to improve service. The platform comes with different pricing plans. The free plan allows users to test the features without cost. Paid plans start at $35 per month for the Starter plan, $75 for the Professional plan, and $275 for the Elite plan, offering more advanced features and higher usage limits. Kastro supports GPT-4 for users needing the latest AI capabilities, though it may cost more in message credits. It also automatically handles about 1,500 tokens per message, with operator messages not counting against limits. When message credits run out, customer inquiries are forwarded to a human operator until the account is refilled. The platform is useful for customer support agents, managers, developers, and others involved in customer service management. Kastro replaces manual chat handling, basic FAQ management, and simple live chat systems, streamlining support tasks and elevating service quality. It is suitable for various industries looking to modernize and automate their customer interactions. Overall, Kastro provides a comprehensive, easy-to-use solution to improve customer support with AI, saving time and enhancing user experience.
Key Features:
- AI Chatbot
- Help Center
- Live Chat
- Typing Suggestions
- Quick Replies
- Conversation Summaries
- Knowledge Base Integration
Who should be using Kastro?
AI Tools such as Kastro is most suitable for Customer Support Agents, Support Team Managers, Customer Service Managers, Technical Support Specialists & AI Developers.
What type of AI Tool Kastro is categorised as?
What AI Can Do Today categorised Kastro under:
How can Kastro AI Tool help me?
This AI tool is mainly made to customer support automation. Also, Kastro can handle automate responses, train chatbot, create help center, embed support widget & analyze support data for you.
What Kastro can do for you:
- Automate responses
- Train chatbot
- Create help center
- Embed support widget
- Analyze support data
Common Use Cases for Kastro
- Customer support agents can automate responses to common questions, reducing workload.
- Support managers can train and customize chatbots to handle specific queries more efficiently.
- Support teams can create a comprehensive help center to assist customers in finding answers independently.
- AI developers can integrate Kastro into existing support workflows to enhance automation.
- Support teams can analyze chat data to improve support quality and response times.
How to Use Kastro
Users sign up on the Kastro website, connect their website or support channels, and configure the AI chatbot and help center features. They can train the chatbot by providing support data and articles. The platform offers options to customize responses, set up live chat, and integrate AI-augmented tools for answering repetitive questions. Users can also embed the help center directly into their websites, allowing customers to find answers instantly and reduce support workload.
What Kastro Replaces
Kastro modernizes and automates traditional processes:
- Manual customer support chat handling
- Frequently asked questions (FAQs)
- Basic knowledge base management
- Simple live chat systems
- Repetitive support email replies
Kastro Pricing
Kastro offers flexible pricing plans:
- Free: $0
- Starter: $35
- Professional: $75
- Elite: $275
Additional FAQs
Can I try Kastro before purchasing?
Yes, Kastro offers a free plan to explore its features without any obligation.
How are messages calculated?
Each reply with about 1,500 tokens counts as one message; messages sent by operators do not count.
What happens when message credits run out?
Customer messages will be forwarded to an operator once credits are exhausted, and Kastro will stop responding.
Does Kastro support GPT-4?
Yes, GPT-4 is available but incurs higher message costs.
Can I use Kastro on non-English websites?
Yes, it supports multiple languages, although performance may vary.
Discover AI Tools by Tasks
Explore these AI capabilities that Kastro excels at:
- customer support automation
- automate responses
- train chatbot
- create help center
- embed support widget
- analyze support data
AI Tool Categories
Kastro belongs to these specialized AI tool categories:
Getting Started with Kastro
Ready to try Kastro? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Kastro has to offer.