Akira: Capture guest feedback, boost customer retention
Frequently Asked Questions about Akira
What is Akira?
Akira is an AI-powered platform designed to help multi-unit brands capture guest feedback. It collects real-time responses across multiple channels like surveys, online reviews, and emails. The platform sends instant notifications when a guest rates below 4 stars, allowing businesses to quickly address issues. Akira’s AI analyzes patterns in customer sentiment and provides insights into common problems. It also offers response templates for online reviews and tools to update business information online. The main goal of Akira is to prevent silent guest departures and turn negative experiences into positive ones, thereby improving reputation and increasing customer lifetime value.
Key Features:
- Real-time Alerts
- Feedback Collection
- Sentiment Analysis
- Review Management
- Business Listings
- Response Templates
- Insight Reports
Who should be using Akira?
AI Tools such as Akira is most suitable for Customer Support Manager, Restaurant Manager, Hospitality Director, Reputation Manager & Marketing Manager.
What type of AI Tool Akira is categorised as?
What AI Can Do Today categorised Akira under:
How can Akira AI Tool help me?
This AI tool is mainly made to customer feedback management. Also, Akira can handle collect feedback, analyze sentiment, respond to reviews, monitor online reputation & update business info for you.
What Akira can do for you:
- Collect feedback
- Analyze sentiment
- Respond to reviews
- Monitor online reputation
- Update business info
Common Use Cases for Akira
- Monitor online reviews for quick response
- Analyze guest feedback to improve service
- Identify trends in customer sentiment
- Respond to negative reviews efficiently
- Update business listings across platforms
How to Use Akira
Akira is used by setting up digital feedback touchpoints such as QR codes, email surveys, or kiosks at business locations. Users then monitor guest responses via the Akira platform, receive instant alerts for negative feedback, and respond promptly to recover customer relationships.
What Akira Replaces
Akira modernizes and automates traditional processes:
- Traditional guest feedback surveys
- Manual review monitoring
- Reputation management spreadsheets
- Customer complaint tracking
- Online review responses
Additional FAQs
How does Akira collect guest feedback?
Akira gathers feedback through digital touchpoints like QR codes, emails, and kiosks, which guests can easily access and respond to.
Can Akira monitor online reviews?
Yes, it consolidates reviews from multiple platforms and analyzes them for sentiment and issues.
Discover AI Tools by Tasks
Explore these AI capabilities that Akira excels at:
- customer feedback management
- collect feedback
- analyze sentiment
- respond to reviews
- monitor online reputation
- update business info
AI Tool Categories
Akira belongs to these specialized AI tool categories:
Getting Started with Akira
Ready to try Akira? This AI tool is designed to help you customer feedback management efficiently. Visit the official website to get started and explore all the features Akira has to offer.