Cardina Cobrowse: Visually guide customers with screen sharing.
Frequently Asked Questions about Cardina Cobrowse
What is Cardina Cobrowse?
Cardina Cobrowse is a tool that allows support agents to see and interact with a customer's screen in real-time. It improves customer support by enabling agents to illustrate steps, guide through processes, and take control of screens. The tool supports viewing, drawing on the screen, requesting control, and reviewing session recordings. It helps reduce support time, increases customer satisfaction, and helps agents learn from past sessions. Security features ensure customer data is protected. This platform is suitable for customer support teams and sales representatives who need to troubleshoot or guide users remotely.
Key Features:
- Screen Sharing
- Control Access
- Session Recording
- Data Masking
- Real-time Drawing
- Secure Connection
- Session Replay
Who should be using Cardina Cobrowse?
AI Tools such as Cardina Cobrowse is most suitable for Customer Support Agents, Sales Representatives, Technical Support Engineers, Onboarding Specialists & Customer Success Managers.
What type of AI Tool Cardina Cobrowse is categorised as?
What AI Can Do Today categorised Cardina Cobrowse under:
How can Cardina Cobrowse AI Tool help me?
This AI tool is mainly made to customer support assistance. Also, Cardina Cobrowse can handle share screen, guide customer, take control, review sessions & secure data for you.
What Cardina Cobrowse can do for you:
- Share Screen
- Guide Customer
- Take Control
- Review Sessions
- Secure Data
Common Use Cases for Cardina Cobrowse
- Guide customers through technical issues
- Support onboarding with screen sharing
- Enhance sales demos with live sharing
- Review support sessions for training
- Control customer devices remotely
How to Use Cardina Cobrowse
Sign up for an account, then use the platform to view, draw on, and control customer screens over chat or phone, helping solve issues faster.
What Cardina Cobrowse Replaces
Cardina Cobrowse modernizes and automates traditional processes:
- Email support with screenshots
- Traditional screensharing tools
- Phone support with manual guidance
- In-person support visits
- Screen sharing through external apps
Additional FAQs
Is Cardina compatible with all devices?
Cardina works on most modern devices and browsers, ensuring broad compatibility.
How does Cardina ensure data security?
The platform uses encryption, access controls, and data masking to protect customer information.
Can I review past support sessions?
Yes, session recordings can be reviewed and replayed for training and quality assurance.
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Getting Started with Cardina Cobrowse
Ready to try Cardina Cobrowse? This AI tool is designed to help you customer support assistance efficiently. Visit the official website to get started and explore all the features Cardina Cobrowse has to offer.