Aurelian Non-Emergency Call Automation: AI automates non-emergency calls for dispatch centers
Frequently Asked Questions about Aurelian Non-Emergency Call Automation
What is Aurelian Non-Emergency Call Automation?
Aurelian is an AI system designed for public safety dispatch centers. It automates non-emergency 911 calls by answering calls, interacting with callers naturally, collecting information, and either routing the calls or creating summaries for dispatchers. This helps reduce workload and allows dispatchers to focus on more serious emergencies. The system can also handle text and web chat, providing multiple communication channels. It integrates easily with existing phone lines and ensures data security with industry standards. Several dispatch centers across the US use Aurelian, seeing benefits like time savings, call automation, and improved call handling efficiency.
Key Features:
- Real-time Automation
- Natural Language Processing
- Multi-channel Support
- Custom Routing
- Data Security
- Call Summaries
- Integration Ease
Who should be using Aurelian Non-Emergency Call Automation?
AI Tools such as Aurelian Non-Emergency Call Automation is most suitable for Dispatch Operators, Emergency Dispatchers, Public Safety Communicators, Call Center Managers & IT Support Staff.
What type of AI Tool Aurelian Non-Emergency Call Automation is categorised as?
What AI Can Do Today categorised Aurelian Non-Emergency Call Automation under:
How can Aurelian Non-Emergency Call Automation AI Tool help me?
This AI tool is mainly made to automate call handling. Also, Aurelian Non-Emergency Call Automation can handle route calls, gather information, resolve issues, handle texts & summarize calls for you.
What Aurelian Non-Emergency Call Automation can do for you:
- Route Calls
- Gather Information
- Resolve Issues
- Handle Texts
- Summarize Calls
Common Use Cases for Aurelian Non-Emergency Call Automation
- Automate non-emergency calls to reduce dispatcher workload
- Route calls efficiently to appropriate departments
- Collect caller information automatically
- Resolve simple issues without human intervention
- Expand communication channels with text and chat
How to Use Aurelian Non-Emergency Call Automation
Connect Aurelian to your existing phone lines via call forwarding. The AI assistant will handle incoming non-emergency calls, interact with callers in real time, gather necessary information, and route or resolve calls accordingly.
What Aurelian Non-Emergency Call Automation Replaces
Aurelian Non-Emergency Call Automation modernizes and automates traditional processes:
- Manual call handling by dispatchers
- Traditional call routing systems
- Paper-based call summaries
- Multiple separate call management tools
- Manual call triage processes
Additional FAQs
How is data secured?
All data is stored in the US, with strict compliance to privacy standards, and no data is shared or mined.
Can it handle text messages?
Yes, Aurelian can expand to include texting and web chat channels.
Is it customizable for different jurisdictions?
Yes, routing and logic can be customized by department or jurisdiction.
Does it integrate with existing systems?
Yes, it connects via call forwarding, seamlessly integrating with current phone lines.
What are the main benefits?
Reduced workload, quicker call handling, improved caller experience, and flexible deployment.
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Getting Started with Aurelian Non-Emergency Call Automation
Ready to try Aurelian Non-Emergency Call Automation? This AI tool is designed to help you automate call handling efficiently. Visit the official website to get started and explore all the features Aurelian Non-Emergency Call Automation has to offer.