Yuma AI: AI solutions for e-commerce customer support
Frequently Asked Questions about Yuma AI
What is Yuma AI?
Yuma AI is an AI platform tailored for e-commerce customer support. It automates routine tasks like tickets handling, live chat, and social media interactions. The platform integrates with major e-commerce and helpdesk platforms, allowing merchants to automate responses, refunds, and updates efficiently. Yuma's features include automation of 30% of tickets in a month, real-time social engagement, and analytics dashboards to monitor support performance. It also offers tools for testing automations safely before deployment. Case studies demonstrate significant improvements, such as reducing response times by 87% and automating up to 89% of support tickets, offering potential cost savings and faster customer resolutions.
Key Features:
- Auto Ticketing
- Social Engagement
- Chat Support
- Analytics Dashboard
- Order Management
- Social Monitoring
- Automation Testing
Who should be using Yuma AI?
AI Tools such as Yuma AI is most suitable for CX Managers, Support Agents, E-commerce Managers, Customer Service Teams & Social Media Managers.
What type of AI Tool Yuma AI is categorised as?
What AI Can Do Today categorised Yuma AI under:
How can Yuma AI AI Tool help me?
This AI tool is mainly made to customer support automation. Also, Yuma AI can handle automate tickets, respond to chats, monitor social mentions, recover carts & update orders for you.
What Yuma AI can do for you:
- Automate tickets
- Respond to chats
- Monitor social mentions
- Recover carts
- Update orders
Common Use Cases for Yuma AI
- Automate support tickets for efficiency
- Enhance customer engagement with social AI
- Improve chat responses in real-time
- Recover abandoned shopping carts
- Monitor social mentions for brand health
How to Use Yuma AI
Yuma AI integrates with popular e-commerce platforms like Shopify, Gorgias, Zendesk, and BigCommerce. Once installed, it automates customer support tasks such as ticket resolution, social media interactions, and chat responses by following predefined workflows and policies, thereby reducing response times and increasing automation coverage.
What Yuma AI Replaces
Yuma AI modernizes and automates traditional processes:
- Manual ticket handling
- Basic chatbots
- Customer support call centers
- Social media comment moderation
- Order processing tasks
Additional FAQs
Can Yuma AI integrate with my platform?
Yes, Yuma AI supports integrations with Shopify, Gorgias, Zendesk, BigCommerce, and more.
How much can I automate using Yuma AI?
It can automate around 30% of support tickets within the first month, with potential for higher automation levels.
Does Yuma AI support multiple languages?
Yes, it supports multiple languages for global e-commerce support.
Discover AI Tools by Tasks
Explore these AI capabilities that Yuma AI excels at:
- customer support automation
- automate tickets
- respond to chats
- monitor social mentions
- recover carts
- update orders
AI Tool Categories
Yuma AI belongs to these specialized AI tool categories:
Getting Started with Yuma AI
Ready to try Yuma AI? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Yuma AI has to offer.