DeskDay: AI-powered MSP support platform with multi-channel support

Frequently Asked Questions about DeskDay

What is DeskDay?

DeskDay is an AI-powered platform designed for Managed Service Providers (MSPs) to manage IT support services more efficiently. It offers a range of features including multi-channel support via Teams, email, web, and mobile, and automates many support processes like ticket management and billing. The platform introduces a conversational service desk that lets technicians and users communicate through chat and other channels, simplifying support workflows. DeskDay also integrates AI assistant Helena, which helps draft replies, analyze sentiment, and create resolution notes in real time. Additionally, it provides project management, automatic invoicing based on linked timesheets, and multi-channel announcements for outages and updates. The platform aims to replace traditional, complex PSA tools by streamlining support with automation and modern communication options, helping MSPs deliver faster, smarter support to their clients.

Key Features:

• Multi-channel support
• AI assistant Helena
• Workflow automation
• Ticket management
• Project tracking
• Billing integration
• Real-time notifications

Who should be using DeskDay?

AI Tools such as DeskDay is most suitable for IT Support Technicians, MSP Managers, Customer Support Agents, System Administrators & Help Desk Staff.

What type of AI Tool DeskDay is categorised as?

What AI Can Do Today categorised DeskDay under:

• General AI Tools

How can DeskDay AI Tool help me?

This AI tool is mainly made to it support management. Also, DeskDay can handle manage tickets, automate workflows, handle support requests, generate invoices & send notifications for you.

What DeskDay can do for you:

• Manage Tickets
• Automate Workflows
• Handle Support Requests
• Generate Invoices
• Send Notifications

Common Use Cases for DeskDay

• Automate ticket handling to improve response time
• Manage customer projects efficiently
• Streamline billing and contracts
• Provide multi-channel support for clients
• Use AI for faster issue resolution

How to Use DeskDay

Sign up for DeskDay, connect your communication channels, and start managing tickets, projects, and billing through their platform. Use the mobile app or desktop interface to handle support requests, automate workflows, and utilize AI features like Helena for faster responses.

What DeskDay Replaces

DeskDay modernizes and automates traditional processes:

• Manual ticket management
• Traditional PSA software
• Customer support email handling
• Basic help desk tools
• Customer communication channels

DeskDay Pricing

DeskDay offers flexible pricing plans:

• Free trial: $0

Additional FAQs

What is DeskDay?

DeskDay is an AI-powered platform for MSPs that manages support tickets, projects, billing, and communication across multiple channels.

How does Helena AI assist?

Helena AI helps draft replies, analyze sentiment, and create resolution notes quickly, improving support response times.

Discover AI Tools by Tasks

Explore these AI capabilities that DeskDay excels at:

• it support management
• manage tickets
• automate workflows
• handle support requests
• generate invoices
• send notifications

Getting Started with DeskDay

Ready to try DeskDay? This AI tool is designed to help you it support management efficiently. Visit the official website to get started and explore all the features DeskDay has to offer.