JustReply: Slack enabled customer support for teams 🪦
Frequently Asked Questions about JustReply
What is JustReply?
JustReply is an AI-powered customer support tool designed to work within your Slack workspace. It allows teams to manage, respond, and resolve support tickets without leaving Slack. This tool is perfect for smaller teams where everyone pitches in to offer support, increasing efficiency and improving response times. Key features include viewing all incoming conversations in a minimalist inbox, assigning and resolving tickets with simple reactions, and creating and editing support articles using a Notion-like editor.
Additionally, JustReply offers a flexible chat widget that supports live chat, email, voice, and video support options. Users can create quick-response macros for frequently asked questions and use a powerful search feature to navigate the workspace efficiently. With JustReply, teams can manage customer interactions seamlessly, ensuring a smooth and efficient support process.
Who should be using JustReply?
AI Tools such as JustReply is most suitable for Customer Support Specialist, Support Manager, Product Manager, Operations Manager & Technical Support Engineer.
What type of AI Tool JustReply is categorised as?
What AI Can Do Today categorised JustReply under:
How can JustReply AI Tool help me?
This AI tool is mainly made to manage support tickets in slack workspace. Also, JustReply can handle view conversations, assign tickets, resolve issues, create support articles & use live chat for you.
What JustReply can do for you:
- View conversations
- Assign tickets
- Resolve issues
- Create support articles
- Use live chat
Discover AI Tools by Tasks
Explore these AI capabilities that JustReply excels at:
- manage support tickets in slack workspace
- view conversations
- assign tickets
- resolve issues
- create support articles
- use live chat
AI Tool Categories
JustReply belongs to these specialized AI tool categories: