JustReply: Streamline Customer Support Directly in Slack 🪦

Frequently Asked Questions about JustReply

What is JustReply?

JustReply is a smart tool made for customer support teams. It works inside Slack, which many teams already use. The main task of JustReply is to help teams manage support tickets easily within Slack. With JustReply, teams can see all conversations in a simple inbox. They can assign tickets to team members, mark issues as resolved, and create key support articles. These articles can be edited in a Notion-like editor, making it easy to update helps and how-tos.

The tool also has a live chat feature. It works with email, voice calls, and video chats. This makes it simple for customers to reach out and get support. Teams can also create quick responses for common questions. This saves time and helps respond faster. A strong search feature helps teams find information quickly in their workspace.

JustReply is good for small teams where many people help with support. It makes teamwork better and quicker. Prices are not listed, so teams need to contact for details. The tool fits in categories like Customer Support, Chatbots, CRM, and Productivity.

This AI-powered support tool is helpful for customer support specialists, support managers, product managers, operations managers, and technical support engineers. It makes support easier, faster, and more organized, helping teams give better service to their customers.

Who should be using JustReply?

AI Tools such as JustReply is most suitable for Customer Support Specialist, Support Manager, Product Manager, Operations Manager & Technical Support Engineer.

What type of AI Tool JustReply is categorised as?

What AI Can Do Today categorised JustReply under:

• CRM AI
• Chatbots AI
• Customer Support AI
• Productivity AI

How can JustReply AI Tool help me?

This AI tool is mainly made to manage support tickets in slack workspace. Also, JustReply can handle view conversations, assign tickets, resolve issues, create support articles & use live chat for you.

What JustReply can do for you:

• View conversations
• Assign tickets
• Resolve issues
• Create support articles
• Use live chat

Discover AI Tools by Tasks

Explore these AI capabilities that JustReply excels at:

• manage support tickets in slack workspace
• view conversations
• assign tickets
• resolve issues
• create support articles
• use live chat

AI Tool Categories

JustReply belongs to these specialized AI tool categories:

• CRM
• Chatbots
• Customer Support
• Productivity