Chat Summary: Summarize chats with AI for insights and analysis

Frequently Asked Questions about Chat Summary

What is Chat Summary?

Chat Summary is an AI-powered application that integrates with LiveChat to create concise summaries of chat conversations. It uses OpenAI's NLP technology to analyze chat transcripts automatically when chats are archived or tagged. The app identifies key points, extracts important keywords, and assesses sentiment to help agents understand conversations better. It provides detailed reports, including chat IDs and transcripts, for review and performance tracking. By offering actionable feedback and sentiment analysis, Chat Summary aims to improve customer service quality. Its features allow for easy setup, automatic summary generation, and comprehensive reporting, saving time and providing valuable insights for support teams.

Key Features:

• AI Summaries
• Sentiment Analysis
• Keywords Extraction
• Report Dashboard
• Automated Process
• Tag Integration
• Easy Setup

Who should be using Chat Summary?

AI Tools such as Chat Summary is most suitable for Customer Support Agents, Chat Support Teams, Customer Service Managers, Quality Assurance Specialists & Business Analysts.

What type of AI Tool Chat Summary is categorised as?

What AI Can Do Today categorised Chat Summary under:

• Business Operations AI
• Chatbots AI
• AI Prompts AI
• Customer Support AI
• Productivity AI

How can Chat Summary AI Tool help me?

This AI tool is mainly made to chat summarization. Also, Chat Summary can handle generate summaries, analyze sentiment, extract keywords, create reports & automate workflows for you.

What Chat Summary can do for you:

• Generate summaries
• Analyze sentiment
• Extract keywords
• Create reports
• Automate workflows

Common Use Cases for Chat Summary

• Automatically summarize customer chats to save agent time
• Analyze chat sentiment for better understanding of customer emotions
• Extract key points and keywords for quick review
• Improve agent performance with automated feedback
• Review chat transcripts efficiently in reports

How to Use Chat Summary

Install the app, connect it to your LiveChat account, then enable automatic or manual summary generation for chat transcripts. Use the reports and sentiment analysis features to review customer interactions.

What Chat Summary Replaces

Chat Summary modernizes and automates traditional processes:

• Manual chat note-taking
• Long transcript reading by agents
• Basic sentiment analysis tools
• Manual tagging and summarizing
• Disjointed report generation

Chat Summary Pricing

Chat Summary offers flexible pricing plans:

• Monthly per agent with 3-day free trial: $5

Additional FAQs

How does Chat Summary work?

It automatically analyzes chat transcripts when chats are archived or tagged, then generates concise summaries with insights.

Can I customize the summaries?

Yes, summaries can be generated automatically or manually based on your settings.

Does it work with other chat platforms?

This app is designed specifically for LiveChat integration.

Is there a free trial?

Yes, a 3-day free trial is available before subscribing.

What are the system requirements?

It requires a LiveChat account and installation of the Chat Summary app.

Discover AI Tools by Tasks

Explore these AI capabilities that Chat Summary excels at:

• chat summarization
• generate summaries
• analyze sentiment
• extract keywords
• create reports
• automate workflows

AI Tool Categories

Chat Summary belongs to these specialized AI tool categories:

• Business Operations
• Chatbots
• AI Prompts
• Customer Support
• Productivity

Getting Started with Chat Summary

Ready to try Chat Summary? This AI tool is designed to help you chat summarization efficiently. Visit the official website to get started and explore all the features Chat Summary has to offer.