Gurubase: Turn knowledge bases into AI support assistants
Frequently Asked Questions about Gurubase
What is Gurubase?
Gurubase is an AI tool that transforms knowledge bases into intelligent support assistants. It connects various content sources such as websites, documents, videos, and support platforms. Once integrated, Gurubase creates a topic-specific AI assistant that provides immediate, reliable answers complete with source citations. The system employs advanced retrieval-augmented generation (RAG) technology, ensuring answers are accurate and verifiable. Users can deploy the AI support across multiple channels, including web widgets, Slack, Discord, GitHub, or through a custom API, making it flexible for different user needs. Gurubase also offers analytics to identify knowledge gaps and improve documentation. It focuses on accuracy with trust scores and prevents hallucinations by citing sources and verifying responses. Both cloud and self-hosted solutions are available, emphasizing security and privacy. Overall, it aims to reduce support workloads, improve documentation, and deliver instant support by leveraging existing knowledge assets.
Key Features:
- Multi-source Integration
- Source Referencing
- Deployment Flexibility
- Analytics and Insights
- Trust Score System
- Self-hosting Option
- Code Understanding
Who should be using Gurubase?
AI Tools such as Gurubase is most suitable for Customer Support Agents, Documentation Teams, IT Support Teams, Knowledge Managers & Product Managers.
What type of AI Tool Gurubase is categorised as?
What AI Can Do Today categorised Gurubase under:
How can Gurubase AI Tool help me?
This AI tool is mainly made to ai support assistant. Also, Gurubase can handle connect data sources, generate answers, deploy ai support, analyze user questions & identify knowledge gaps for you.
What Gurubase can do for you:
- Connect Data Sources
- Generate Answers
- Deploy AI Support
- Analyze User Questions
- Identify Knowledge Gaps
Common Use Cases for Gurubase
- Automate customer support responses
- Provide instant answers from documentation
- Reduce ticket volume and support workload
- Enhance knowledge base usefulness
- Support onboarding with AI-guided tutorials
How to Use Gurubase
Connect your content sources like websites, PDFs, GitHub, and other platforms to Gurubase. It then creates a custom AI assistant that can answer questions, provide sources, and deploy across multiple environments such as websites, Slack, Discord, GitHub, or via API. You do not need machine learning expertise to set it up.
What Gurubase Replaces
Gurubase modernizes and automates traditional processes:
- Manual support ticket handling
- Static FAQ pages
- Internal knowledge search
- Traditional chatbots
- Documentation review tasks
Additional FAQs
How does Gurubase work?
Gurubase connects your various content sources to create a custom AI assistant that provides instant, accurate answers with source citations.
What sources can Gurubase connect to?
It can connect to websites, PDFs, GitHub, Confluence, Jira, Zendesk, Slack, YouTube, and more.
How does Gurubase ensure answer accuracy?
It uses advanced retrieval-augmented generation technology with source verification and confidence scores.
Can Gurubase be deployed on-premise?
Yes, it offers self-hosted deployment options for security and privacy.
Is technical expertise required to set up Gurubase?
No, it is designed for easy setup without machine learning knowledge.
Discover AI Tools by Tasks
Explore these AI capabilities that Gurubase excels at:
- ai support assistant
- connect data sources
- generate answers
- deploy ai support
- analyze user questions
- identify knowledge gaps
AI Tool Categories
Gurubase belongs to these specialized AI tool categories:
Getting Started with Gurubase
Ready to try Gurubase? This AI tool is designed to help you ai support assistant efficiently. Visit the official website to get started and explore all the features Gurubase has to offer.